Shipping, Cancellation & Refund Policy

Returns or exchanges will only be accepted in the case of a manufacturing defect or dispatch of the incorrect items.

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Your return/exchange request should be sent only by email to info@tullusales.com within 48 hours of receiving your shipment with corresponding images of the defect if any.

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Discounted/ Bargained products cannot be exchanged/ returned.

There is no cash refund on any products once purchased/exchanged.

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Returns that do not meet our policy will not be accepted. Products can be exchanged within 48 hrs from the date of delivery subject to-A customer returning the product unused, unopened and its original condition with all tags intact.The original invoice must be produced at the time of the request for exchange.The Company reserves the right to decide if the product is in the condition for exchange and such decision of Company shall be final and binding.

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You could choose to get a refund in the form of wallet credits or get a refund on your original credit or debit card used for payment in which case return shipping charges and a stocking fee might be applicable.

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Tullu Sales will initiate the process for the refund on your original debit or credit card within 7 working days.

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Tullu Sales will deduct 10% of the final order value due to Cancellation Fees which includes management & handling charges. In case of a Wallet refund, the full amount of the order shall be added to the Wallet for future purchases.

 

The mailing address for returns:

Tullu Sales PVT LTD
C26/34-B-D, SHREEDHAM, RAMKATORA
Varanasi – 221002, UP, India

Phone: (+91) 8808072733